The ELASTEEL WEB SITE is operated by VENICE GROUP SRL, Corso padova, 26, Vicenza (Italy), VAT no. IT03485720243,  Corporation Stock 10.000 euros, in its own name, as owner of ELASTEEL trademark.

VENICE GROUP is concerned about privacy issues and want you to be familiar with how we collect, use and disclose personal information (“PI”, as defined below). This Privacy Policy describes our practices in connection with PI that we collect through this website (“Site”). This Privacy Policy does not address the collection, use or disclosure of information by any third parties, on other websites or offline. We may change this Privacy Policy by posting a new privacy policy on the Site. You can determine when this Privacy Policy was last revised by referring to the “LAST UPDATED” legend at the bottom of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. However, all significant changes to our Privacy Policy, which would lower the protection of your PI already provided to us, will only become effective upon receiving your explicit consent.


“PI” is information that identifies an individual, which we collect when you use the Site, namely, your name, postal address (including billing and shipping addresses), telephone number, fax number, email address, credit and debit card information.

If you provide PI of another person, please make sure that you have the right to share that information with us.


VENICE GROUP use PI primarily to do business with you according and/or in relation to our contractual relationship. We may use your PI for the following purposes:

  • fulfill your requests, such as to respond to a question regarding our products, to help you locate a store near you, fulfill your order, process your payment card, and/or to provide you with customer service.
  • send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.
  • inform you of products, programs, services and promotions that we believe may be of interest to you (upon having received your according consent to do so).
  • allow you to send email to others through our “send to a friend” type functionality.
  • allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your PI.
  • customize content for you on our Site and provide you with customized offers.
  • facilitate our internal business purposes , namely data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
  • prevent or detect any misuse or fraud.


We may share PI with third parties for the following purposes:

  • to third party service providers for VENICE GROUP web hosting, data analysis, IT services, e-mail delivery services, survey fulfillment, social media applications and postings, payment and credit card processing, order fulfillment and other similar services.
  • – subject to your consent – to third parties to allow them to contact you regarding products, programs, services, information and promotions that they believe may be of interest to you.
  • to identify you to any person to whom you send messages through the Site.
  • to third party sponsors of sweepstakes, contests and similar promotions, if you participate and thereby accept the according terms & conditions.
  • by you, on services (for example, message boards, chat functionality, “profile pages” and blogs, community sites where you can “share your story” and review products, among other services) to which you are able to post information and materials. Please note that any information you post or disclose through these services (for example, PI contained in the photos, stories, comments and videos that you submit) will become public information, and may be available to visitors to the Site and to the general public.
  • in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In those instances, the Privacy Policy will stay applicable and in force.
  • only to the extent it is permitted (a) under applicable law including laws; (b) to comply with legal process (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

To the extent your consent is required: we will inform you accordingly about the transfer of your PI to third parties in other instances. In this case, we will give you the opportunity to provide us your consent for such transfer.

Every time when disclosing the PI to third parties to the extent laid out above to countries outside the European Economic Area (EEA), we make sure that such disclosure is in accordance with this Privacy Policy and the applicable data protection laws.


VENICE GROUP will be the Data Controller according to the Directive on the Protection of Personal Data 95/46/E.


We and our third party service providers may collect Other Information from you, namely your IP address, MAC address, your computer type, screen resolution, OS version and Internet browser, as well as information collected through the use of cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of the Site. We and our third party service providers may also collect Other Information, namely demographic data, for example your city or state as well as aggregate PI in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PI to calculate the percentage of our users who have a particular telephone area code.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, unless we provide them with the PI you have provided to us. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.

In some cases, we may permit you to use third-party payment services to make payments. If you wish to make a payment using a Payment Service, you will be directed to a webpage that is hosted by the Payment Service and not by us. Any information that you provide through a Payment Service Page will be subject to the applicable Payment Service’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any Payment Service’s use of information collected through any Payment Service Page.

If you pay with a payment card that is issued by a bank located in a country outside the European Union, then your payment data can be sent to that country as well in order to enable the processing of your payment. By submitting your payment card details you expressly agree that your payment data can be sent to this non EU-country.


We use reasonable organizational, technical and administrative measures to protect PI under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.


You may opt-out anytime from receiving electronic communications from VENICE GROUP. If you would like to review, correct, update, suppress, delete or otherwise limit our use of your PI that has been previously provided to us, you may contact us by emailing us. In your request, please make clear what information you would like to have changed, what you are opting out from, whether you would like to have your PI suppressed from our database or otherwise let us know what limitations you would like to put on our use of your PI.

As to cookies, most browsers will tell you under the “help” section how to prevent your browser from accepting new cookies, how you adjust your browser to inform you when you receive a new cookie, or how to disable cookies altogether. Similar functions, such as flash cookies that are used by browser add-ons, you can disable or delete by changing the settings of the browser add-on or via the website of the manufacturer of the browser add-on. However, cookies allow you to take advantage of some essential features of our website, so we recommend that you leave the cookie functions turned on. Otherwise, some functions while shopping on our site will be disabled.


We will retain your PI for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required.


Please do not send us, or disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site.

Last updated on June 20th, 2015.

Elasteel’s Cookie Policy

It is our goal to be transparent about the cookies we use on our website, how we use them, and to give you the necessary tools to manage them. A cookie is a small text file that is placed on your computer and stores information about how you use our website, in order to provide you the best online experience possible.

A cookie remembers what you have done, including the products you have placed in your basket, your preferences, your account login information, and allows for several other functionalities such as sharing pages on social networks to work. Furthermore, cookies allow us to understand how internet users navigate on our website, what works and what does not, and to make continuous improvements accordingly.

Furthermore, a cookie is not a computer program and cannot be used to circulate viruses. Therefore, a cookie is not dangerous.

There are several types of cookies. Session cookies are temporary files that will be erased from your computer’s memory when you close your browser. Permanent cookies will usually remain on your computer’s memory until you manually erase them. 1st Party Cookies are placed on your computer by ELASTEEL’s website, 3rd Party Cookies are those placed on behalf of ELASTEEL ’s website by our trusted partners.

How do I manage cookies?

Please note that if you opt-out of cookies on your computer, you will not be able to place orders on ELASTEEL’s website. You will still be able to browse our web site, but certain functionalities might be impacted.

You can manage the cookies that are placed on your computer via the settings of your internet browser. The site contains all the information necessary to block, restrict or opt-out of cookies on a wide variety of browsers. You will also find more general information about cookies. If you wish to manage cookies on your smart phone or mobile phone, please refer to your device’s manual.

Additional Information

VENICE GROUP cannot be held responsible for the content of external websites.

Terms and Conditions

Legal documents

This Website at the URL ( (“the ELASTEEL”) is owned by VENICE GROUP , a company registered in ITALY, headquarter Corso Padova, 26, 36100 Vicenza.

VENICE GROUP believes strongly in protecting user privacy.

Purchasing of any products supplied by the ELASTEEL (“Products”) requires that you accept ELASTEEL’s privacy policy. Please go to ELASTEEL’s [privacy policy] for information on how ELASTEEL collects and uses personal information from users of ELASTEEL.

Products that you purchase via ELASTEEL will be sold to you by VENICE GROUP SRL, a company registered in ITALY, headquarter Corso Padova, 26, 36100 Vicenza, OWNER OF ELASTEEL TRADEMARK.

Your purchases of any Products via the ELASTEEL from VENICE GROUP will be governed by the following terms and conditions of Sales. Please read these terms and conditions carefully before ordering any Products from the ELASTEEL . You should understand that by ordering any Products, you agree to be bound by these terms and conditions.

ELASTEEL’s Terms and Conditions of Sale (“Sales Terms”)

  1. About These Sales Terms

These Sales Terms are applicable to all orders and purchases made in the ELASTEEL (“Products”).

With regard to the purchases in the ELASTEEL, VENICE GROUP will communicate electronically by sending email. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

VENICE GROUP may revise these Sales Terms from time to time. Any changes to the Sales Terms will apply to orders placed on or after the effective date stated in these Sales Terms or elsewhere on the ELASTEEL . You are advised to check this page from time to time to take notice of any changes, as they are binding on you.




  1. Your account

If you create an account (personal user identification or username) on the ELASTEEL you are responsible for maintaining the confidentiality of your username and password and for restricting access to your password, and you agree to accept responsibility for all activities and for each purchase that occurs under your account unless those activities or purchases are carried out by an unauthorised third party who has gained access to your account other than by reason of your negligence or carelessness.

  1. Placing an Order

To be able to buy Products you have to:

have read an accepted these Sale Terms;

provide your name and address, phone number, email address, payment details and other required information;

provide a delivery address (Note that VENICE GROUP is unable to deliver to certain addresses, including but not limited to, P.O. Box addresses, overseas army addresses, some hotels, hostels or prisons.); and

be legally capable of entering into binding contracts be the owner or authorized holder of a valid debit/credit card to buy the Products if paying with a debit/credit card.

You may place an order by clicking on the “ADD TO BAG” button and proceeding to the checkout page.

You will be provided with an opportunity to review your order(s), read an accept the Terms of Sale, check the total price of your order(s) and the information you have provided and correct any input errors before confirming your order(s).

  1. Order Processing and Contract Formation

Once you have submitted and confirmed your order(s) using the ELASTEEL, VENICE GROUP will send an email to the email address you provided acknowledging receipt (“Order Receipt Confirmation email”) of the order(s) and setting out details of the ordered Product(s).

VENICE GROUP  may choose not to accept any order in VENICE GROUP’s sole discretion including without limitation in the case of abnormal orders and orders which VENICE GROUP suspects are not placed in good faith.

After receiving your order(s), VENICE GROUP will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and VENICE GROUP will only be formed when VENICE GROUP emails you confirming that all or part the Product(s) is/are still available and has/have been dispatched (“shipment confirmation email”). The order is formed on sending the shipment confirmation email whether or not you receive such email.

The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed in the shipment confirmation email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate shipment confirmation email.

In the Order Receipt Confirmation email you will receive a copy of these Sales Terms, however you are encouraged to download, save and/or print a copy of your Order Receipt Confirmation email and these Sale Terms for your records.

You have the option to cancel your order at any stage before you have received your shipping confirmation email by contacting VENICE GROUP Customer Care Centre. If you would like to cancel your order after you have received your shipping confirmation email, please see the Returns and Refunds section below.

  1. Prices, Shipping and Handling, Charges and Taxes

The price charged for a Product will be the price in effect at the time your order is placed and will be set out in the Order Receipt Confirmation email and in your shipping confirmation email.

In the event of a pricing error, whether on the ELASTEEL or in an order confirmation email or otherwise, you accept that VENICE GROUP has the right to correct such error and charge the correct price or cancel the order. If the actual price is more than the amount shown on your order confirmation VENICE GROUP will contact you with the correct price before processing your order, and your sole remedy in the event of such error is to cancel your order.

You acknowledge that even after VENICE GROUP has sent you a shipping confirmation email, if the pricing error is obvious and could have reasonably been recognised by you as a misprice, then VENICE GROUP are under no obligation to provide a Product to you at an incorrect (lower) price.

Prices for the Products include VAT or other applicable taxes but do not include charges for shipping and handling.

Separate charges for shipping, handling and their related VAT or other taxes will be shown in your Order Receipt Confirmation email and can be viewed on a summary screen prior to finalizing your order.

Prices for Products and for shipping and handling are liable to change at any time, but changes will not normally affect orders in respect of which we have already sent you a shipping confirmation email (save in the case of a manifest pricing error as described above).

  1. Payment

Payment shall be made by one of the methods you have selected during the checkout process (being VISA, MasterCard, Maestro, or PayPal)

Approved credit and debit card types are [listed] in the ELASTEEL footer. In the event VENICE GROUP does not receive the authorization VENICE GROUP reserves the right to cancel your order.

The value of your purchase(s) will be settled from the applicable card once VENICE GROUP has sent you the Shipping Confirmation email.

  1. Delivery

VENICE GROUP uses Postal Service to deliver your products. Delivery shall in any event take place within 30 days after the Shipment Confirmation email. VENICE GROUP reserves the right to substitute another carrier of equal or lesser cost to deliver your order. If Express Delivery/shipping is required, please select that as your shipping choice.

If VENICE GROUP cannot deliver your order within the period specified in your shipping confirmation email then VENICE GROUP will contact you and you may choose to cancel your order and VENICE GROUP will provide you with a full refund.

If you unreasonably defer delivery or delay the receipt of delivery after VENICE GROUP has notified you that they have tried to deliver the ordered items to you, or if you have provided them with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to VENICE GROUP.

  1. Events outside the control of VENICE GROUP

VENICE GROUP shall not be held responsible for delay or failure to perform, if the delay or failure is caused by any act, event, non-happening, omission accident or circumstance beyond its reasonable control including but not limited to:

  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • strikes or lock-outs (or other industrial action);
  • national or local states of emergency,
  • failure of transportation facilities, power or utility outages, earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • the acts, decrees, legislation, regulations or restrictions of any government.

VENICE GROUP’s performance is deemed to be suspended for the period that the above continues.

  1. Product Availability

VENICE GROUP uses reasonable efforts to ensure the availability of Products you order from  ELASTEEL. However Products are made available to purchase on a “first in-first out” basis and are only available whilst stocks last.

  1. Compatibility, Product Information

Please take care when placing your order to ensure that the Products you purchase are compatible for the intended use. Please use the ELASTEEL as your final point of reference when checking compatibility. In the event of a difference between the ELASTEEL content and any other website (or any other source of information) the compatibility of Products as shown on the ELASTEEL at the time of purchase will be seen as taking precedence.

The ELASTEEL products are handmade. We don’t consider defects or manufacturing defects the small imperfections due to the space between the “elastic meshes” (individual constituent components) of the product, as well as the projection of some protruding pins (referred to as “hairpins”) . The opening and closure of the ELASTEEL products is guaranteed only and exclusively if they are made by the VENICE GROUP’s technicians. Attempts for shortening, opening or closing the products will not be considered manufacturing defects and will not be refunded.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay VENICE GROUP  Customer Care Centre either via email or by phone for assistance.

  1. Title to Products

VENICE GROUP retains full legal title to Products until it has received all amounts due on the ordered Products in full. The Products will be at your risk from the time of delivery. Ownership will pass to you when we receive payment in full for the Products ordered.

  1. Return and Refund

Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you are entitled to a full refund (including standard shipping costs) if you cancel your purchase for any reason within 14 (fourteen) days starting on the day after delivery of the order. You must return the Products you have purchased from the ELASTEEL to VENICE GROUP  within 14 (fourteen) days starting on the day after you cancel the order, sending an e-mail to

If you do not return the Products, VENICE GROUP  reserves the right to refuse a refund. If you return any Products in a used or damaged condition, VENICE GROUP  reserves the right to deduct from any refund due to you (or otherwise seek to recover from you) an amount equivalent to the reduction in value of the Products, which might be 100% of the purchase price.

Once  VENICE GROUP has received and validated your returned Products, VENICE GROUP  will send you an email to confirm the validation. Your refund will then be processed by VENICE GROUP  and confirmed to you by email. If you cancel your order under the Consumer Contracts Regulations, your refund will be processed within 14 (fourteen) days after receipt by VENICE GROUP  of the returned Products or evidence that you have sent the Products back to VENICE GROUP , whichever is earlier. Otherwise, your refund will be processed within 30 (thirty) days of VENICE GROUP ‘s email to you confirming the receipt and validation of your returned Products.

  1. Consumer Warranty (Guarantee)

THIS GUARANTEE GIVES YOU SPECIFIC RIGHTS. IT IS OFFERED AS AN ADDITIONAL BENEFIT TO YOUR RIGHTS UNDER LAW. YOU ALSO HAVE OTHER RIGHTS UNDER LAW WHICH MAY VARY FROM COUNTRY TO COUNTRY. You can find out about your legal rights and remedies by contacting your local consumer advice service. Nothing in this guarantee will replace or lessen any of your legal rights or remedies.

Products sold by the eStore include a guarantee for Products which turn out to be faulty or not as advertised during the periods set out below for various Product types:

  • 1 year from the original date of purchase for parts of Products made of steel, wood, leather, glass and string items.

This means you can request replacements free of charge if the Products turn out to be faulty or not as advertised during this period. VENICE GROUP  will replace your Product with a Product of identical or similar characteristics, except as set out below. VENICE GROUP  may replace your Product under this guarantee whether or not a repair of your original Product is possible. If  VENICE GROUP chooses instead to repair your Product VENICE GROUP   may do so with new or refurbished components.

This guarantee is given to the original purchaser of the Product from the ELSATEEL and is not transferable.

Please retain your order confirmation/invoice or pass it on to the gift recipient as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement showing the relevant transaction will suffice. This does not affect your legal rights.

This guarantee does not cover normal wear and tear or damages caused by accidents, mishandling, improper use (knocks, dents, crushing etc.).

Repairs (or attempted repairs) to Products other than by ELASTEEL will void this guarantee whether or not damage has been caused by such repair or attempted repair.

If your Product is repaired or replaced by VENICE GROUP  under this guarantee, the new item will benefit from the remainder of the term of this guarantee (calculated from the date of the original purchase of the Product). The period of this guarantee shall not be extended whether or not your Product is repaired or replaced.

Wearing counterfeit charms, charms from incompatible VENICE GROUP  collections or charms by other brands on your ELASTEEL bracelet could damage the unique threading system and if such damage is caused, it will not be covered by this guarantee.

  1. Liability

VENICE GROUP  warrants to you that any Product purchased from through the ELASTEEL is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

VENICE GROUP isn’t responsible for indirect losses which happen as a side effect of your main loss or damage and which are not reasonably foreseeable by you or VENICE GROUP, including but not limited to loss of anticipated savings.


  1. Severability

If any provision of these Sales Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Sales Terms and shall be enforced to the fullest extent permitted by applicable law not affecting the validity and enforceability of any remaining provisions.

  1. Contact details

ELASTEEL SERVICE CENTRE will be closed during italian festivity.

  1. Transfer of rights and obligations

These Sales Terms are binding on you and VENICE GROUP  and on any person VENICE GROUP  might transfer its rights to.

  1. Entire agreement

These Sales Terms and conditions and any document expressly referred to in them represent the entire agreement between VENICE GROUP  and you and supersede any prior agreement, understanding or arrangement between the parties, whether oral or in writing.

You acknowledge that, in entering into a contract withVENICE GROUP  , you have not relied on any representation, undertaking or promise given by  VENICE GROUP or any third party or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Sales Terms.

  1. Governing law and Jurisdiction

These Sale Terms and your purchase of products from VENICE GROUP  through the elasteel shall be governed by and construed in accordance with the laws of Italy, without resort to its conflict of law provisions.

Any dispute or claim arising out of or in connection with these Sales Terms or your purchase of Products from VENICE GROUP  (including non-contractual disputes or claims) shall be subject to the jurisdiction of the Vicenza’s court.

Last updated June 20th, 2015